Managed IT support for remote teams in Addis Ababa
One named technician, a qualified backup and a single ticket record for your whole team. Remote first, onsite in Addis Ababa when it’s faster.
What’s covered
Laptops and systems
Startup problems, updates, performance, cameras, headsets and drivers on Windows and macOS.
Apps and logins
CRM, email, Microsoft 365, Google Workspace, MFA and password resets, set up and kept working.
Calling and connectivity
Dialers, VoIP, Wi-Fi, VPN and call quality, so your team can talk to clients.
Security and devices
Encryption, endpoint protection, patching and device management on every laptop.
Your team’s specific tools and requests are added to your scope when we agree the service.
How support works
Simple for your people, visible for you.
Report it
By email, Slack or WhatsApp, with a ticket number straight away.
We assess the impact
Who is affected and how much it matters to the business.
We fix it, with consent
Remote sessions only with the user’s permission. Onsite when needed.
We confirm and record
The user confirms it works before we close it. Repeat issues get fixed at the root.
Service levels, agreed with you
Every team works different hours for different clients, so we don’t sell one-size response times. Before you sign, we agree in writing how quickly we respond, when we come onsite, and how we report back.
- Priorities set by business impactA dialer down at the start of a shift outranks a new desktop wallpaper.
- Hours that match your teamIncluding cover for people working US and European time zones.
- Reported every monthWhat was raised, how fast it was handled, and what we fixed for good.
Security is part of the job
Your clients trust your team with their data. Our process keeps that trust intact.
- Individual technician accounts, never shared admin logins
- Access only for the task, removed when it’s done
- Every remote session, change and wipe is logged
- We never keep employee passwords or recovery codes
- Suspected incidents reported to you straight away
- Confidentiality terms signed before we start
Questions about support
How do employees ask for help?
By email, Slack or WhatsApp, whichever your team prefers. Every request becomes one ticket, so nothing gets lost and you can see the history.
Can you cover US working hours?
Yes. Support hours are agreed with each client and can include cover for teams working US or European time zones.
What if the problem is in a client’s system?
We diagnose it, pinpoint what the client’s administrator needs to change, and coordinate the fix. We never bypass a client’s security controls.
Is there anything you don’t cover?
Anything your team relies on can be included in your scope. Internet outages and power cuts sit with the provider, but we diagnose them and chase the fix.
Tell us about your team
Share your headcount, roles and timing. We’ll reply with a written, itemised quote.